Probably one of the most influential books ever written on personal improvement is Dale Carnegie's How to Win Friends and Influence People. It is a perennial best-seller for salesmen and business leaders, and for anyone who needs to deal with people on a regular basis. Here are the highlights of his book, and some of my personal observations about what he has taught us.

01 Don't Criticize	12 Settling Grievances	23 Criticize Indirectly
02 Sincere Appreciation	13 Socratic Method	24 Humble Criticism
03 Arouse a Desire	14 Competition	25 Giving Orders
04 Making Friends	15 Habit is the Key	26 Saving Face
05 First Impressions	16 Getting Cooperation	27 Sincere Appreciation
06 Art of Name Calling	17 Walk a Mile	28 Fine Reputation
07 Topic of Conversation	18 Sympathy	29 Encouragement
08 Make People Like You	19 Appeal to Nobility	30 Bribery
09 Do Not Argue	20 Dramatize Your Ideas	31 Giving Value
10 Making Enemies	21 The Challenge
11 Taking the Blame	22 Compliment Before Critique